[Hiring] Vice President, Customer Success & Enablement @Disco

Role Description

The Vice President of Customer Success & Enablement leads DISCO's Customer Success organization, setting the strategy, programs, standards, and operating cadence for how the team drives client value and consumption growth. They manage the CS leadership team and, through them, the broader CSM organization to oversee account planning, performance management, and professional development across the team. They also own the enablement function which includes client training, playbooks, and adoption programs. They must partner closely with Sales, Product, Marketing, and Finance to ensure Customer Success operates as a reliable, high-performing part of the company's go-to-market organization.

What You'll Do

• Drive Customer Value Realization:
  • Builds and scales department-wide programs that help clients realize the full value of DISCO through proactive engagement.
  • Drives the adoption of strategic product capabilities and other value-driving initiatives tailored to each account.
  • Owns the frameworks, playbooks, and execution standards to deliver these items.
  • Reports consistently to executive leadership and uses the department’s KPIs to guide priorities, resourcing decisions, and performance management.
• Lead the Client Advisory Board:
  • Partners with Marketing and Product to lead the Client Advisory Board.
  • Develops content and a strategy to drive business objectives and deliver a genuinely high-value participant experience.
• Own CS Technology & AI Strategy:
  • Sets and executes the department's technology strategy, focusing on using technology and AI to drive efficiency.
  • Defines adoption standards across the team and holds the department accountable to measurable ROI on its technology investments.
• Evolve Client Enablement Programs:
  • Drives continuous evolution of the Enablement function, including new client-facing programs and training strategies.
  • Ensures enablement content and delivery keep pace with new product releases and evolving client needs.
• Cross-Functional GTM Point of Contact:
  • Represents Customer Success for client-impacting and go-to-market initiatives spanning Marketing, Sales, Product, and Professional Services.
  • Acts as a strategic partner in cross-functional planning and decision-making, ensuring client context and CS's perspective shape outcomes.

Qualifications

• 7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles).
• 5+ years of people management experience.
• 2+ years of experience managing managers and directors.
• Fluency in consumption-based revenue models and metrics.
• Prior experience in B2B SaaS or legal technology domain.
• Working knowledge of modern CS platforms (e.g., Planhat or equivalent).
• Demonstrated ability to coach managers of managers and build accountability-driven performance cultures.
• Familiarity with applying AI-driven capabilities within a CS motion.

Even Better If You Have…

• Experience in the legal technology market.
• Experience leading onboarding, training, or customer enablement functions.

Requirements

• Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future.

Benefits

• Open, inclusive, and fun environment.
• Benefits, including medical, dental and vision insurance, as well as 401(k).
• Competitive salary plus RSUs.
• Flexible PTO.
• Opportunity to be a part of a company that is revolutionizing the legal industry.
• Growth opportunities throughout the company.

Company Description

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.