[Hiring] Veterinary Customer Support Specialist @Petfolk

Role Description

Help Us Transform Veterinary Care

Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we’re building the future of veterinary care, and we want you on our team!

We’re looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you’ll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home.

What You’ll Do:

• Deliver excellent customer service to pet parents via phone, text, and email
• Assist with appointment scheduling, basic pet care guidance, and general questions
• Route medical-related questions to our licensed TeleAdvice veterinary team
• Collaborate with veterinary clinics and operations teams to ensure a seamless experience
• Represent Petfolk’s values with empathy and professionalism in every interaction

Qualifications

• 1+ year Veterinary customer care position experience required
• Comfortable working remotely in a fast-paced, startup environment
• Strong written and verbal communication skills
• High-speed internet, quiet home workspace, and tech-savvy mindset
• Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
• Available during 8 AM – 9 PM EST
• Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA.

Requirements

• Experience with Vetspire or Gladly CRM
• Proficiency in EMR systems, Slack, and Google Suite

Benefits

• $17/hour
• 4-day work week (10-hour shifts)
• Fully remote role
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) with company match
• Career growth opportunities with a mission-driven team

Company Description

We’re a people-first company. That means we invest in your well-being, professional development, and overall happiness — just like we do for pets and their parents.

If you're ready to bring empathy, problem-solving, and your veterinary background to a team that’s changing the industry for the better, apply today and join the future of veterinary care!