[Hiring] Veterinary Customer Service Representative @BlueSky

Role Description

As a CSR with BlueSky At-Home Veterinary Care, you are the first point of contact for new and existing clients. You will be taking inbound calls and answering emails to schedule appointments and triage sick cases to decide if at-home care is right for the patient.

Key Responsibilities

• Communicate with current and potential clients in a friendly and helpful manner
• Ask appropriate questions to determine if at-home care is right for the patient
• Assist in appointment scheduling for wellness exams, sick pets and euthanasia
• Thoroughly explain what services may be provided and estimated cost
• Request patient medical records and upload them into the operations portal
• Work with operations and clinical teams for field support needs like prescription refills, scheduling and routing and working with 3rd party vendors
• De-escalate client situations as they arise

Qualifications

• 3+ years of experience as a veterinary receptionist
• Compassionate, friendly and helpful communication skills
• Strong organization skills and experience working with PIMS systems
• Must be based in PST (working hours are 10am-6pm PST Monday-Friday)
• Must have quiet, at-home set up and stable phone and internet connection for remote work

Benefits

• Pay Range: $20-$25/hr
• Remote working environment
• Medical, dental and vision benefits
• 401k with a 4% company match
• 2 weeks of Vacation and 1 week of sick time