[Hiring] Vehicle Support Specialist @Motus

Role Description

Motus is looking for a Customer Service professional to join the team as a Vehicle Support Specialist. You will learn the foundation of our business model by serving as the front-line to our customer base and work towards becoming a guide on Motus’ suite of products to provide support to our administrators and end-users. You will strengthen customer relationships and ensure positive engagement with Motus products by supporting inquiries via phone, email, and web chat.

This role will kickstart your career in a high-growth Software-as-a-Service organization, work with a tight-knit team, and help make work-life better for customers across every industry and state. Along with supporting our end-users, you will have the opportunity to work cross-functionally where you’ll learn the business from the ground up, gain insight into the critical functions of a Software-as-a-Service (SaaS) company, build transferable skills, explore professional interests, and discover where you can have the greatest impact.

If you’re interested in pursuing a career at a tech company but aren’t exactly sure where to start or what you want to do and you are positive and tenacious, have exemplary communication, and a collaborative, team-oriented spirit, this is the role for you. Your career at Motus will begin with thorough training to support end-users. Once your foundational knowledge is firm, you will move into Administrator support.

Preference will be given to candidates who live in either EST or CST time zones.

Qualifications

• 0-3 years of customer support experience, preferably in a B2B, SaaS environment
• Fluent in French or Spanish (read, speak, and write) is a plus
• Exemplary verbal and written communication skills
• Experience with Zendesk a plus
• Commitment to service excellence
• Ability to articulate complex and technical concepts
• A positive, adaptable and enthusiastic team member
• Strong teammate and commitment to get the job done, no matter how big or small
• Strong ability to prioritize and meet a dedicated timeline
• Attention to detail and strong organizational skills
• History of excelling in collaborative team environments
• Commitment to success—for yourself and your team
• Analytical mind-set who loves solving problems
• Proficient in Microsoft Office Suite

Requirements

• Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels
• Delight client administrators with a positive, customer-centric approach to question and issue resolution
• Lead customers' expectations and experience in a way that results in high customer satisfaction
• Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform
• Review and process customer forms and documentation when required
• Assist the end-user support team if the business need arises and requested
• Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes
• Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues

Benefits

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off for pre-scheduled vacation and personal time off
• Up to 40 hours of Sick Time Off available annually for unexpected absences
• Flexible Spending Accounts & Health Savings Accounts
• Motus-Fidelity 401K Plan
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhere
• Reimbursement of Internet and Cellular Costs
• 16 weeks maternity and adoption leave
• 12 weeks paternity leave