[Hiring] Vascular Dispatcher @TridentCare

Role Description

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts. The position requires the agent to work in a dual role. The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important. The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work.

• Assign Nurses to the proper general area and facilities as noted on the schedule.
• Page Nurses for “STAT”, ASAP and PRIORITY homes.
• Voice mail Nurses for 4 hour and 2-hour STAT turnaround times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Must inform client of any delays after 1 hour for STAT cases.
• Must assist Nurses with a variety of daily needs (directions, case type, client info).
• Must be willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings).
• Flexible to assist with overflow orders (client orders).
• Must assign STAT cases within 10 minutes of appearing on screen.
• Must assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice).
• Focus on assigned dispatch area but must be aware of activity in other areas.

Qualifications

• Ability to work independently and with a team.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision-making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Encourage and inspire others.
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high-volume environment.
• Knowledge of Medical Terminology a plus but not required.

Requirements

• High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.