[Hiring] Vascular Access Dispatcher @TridentCare

Role Description

This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231.

Remote Full-Time Monday - Friday 7:00am - 3:30pm EST.

Pay range: $15 - $17 per hour.

The Vascular Dispatch Representative will interact and provide assistance to our tech team. Responsibilities include:

• Relay case information to our mobile Vascular Nurses in the field.
• Work with reps at various regional accounts.
• Dispatch cases to the tech team and provide customer service to accounts.
• Assist and provide direction to field nurses to ensure timely completion of studies.
• Handle between 90 and 130 calls per day.
• Maintain a professional demeanor considering the sensitivity of the work.

Essential Duties and Responsibilities:

• Assign Nurses to the proper general area and facilities as noted on the schedule.
• Page Nurses for “STAT”, ASAP and PRIORITY homes.
• Voice mail Nurses for 4 hour and 2 hour STAT turnaround times.
• Communicate and report problems with house Supervisor and Field Supervisor.
• Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
• Inform clients of any delays after 1 hour for STAT cases.
• Assist Nurses with a variety of daily needs (directions, case type, client info).
• Willing to cross-train into Customer Service role.
• Answer phones in a timely manner (within 3 rings).
• Flexible to assist with overflow orders (client orders).
• Assign STAT cases within 10 minutes of appearing on screen.
• Assign regular calls within 15 minutes of appearing on screen.
• Persistently dispatch all calls to Tech (page twice).
• Focus on assigned dispatch area, but must be aware of activity in other areas.

Qualifications

• Ability to work independently and with a team.
• Strong customer service skills.
• Solid communication skills (verbal, written, and listening).
• Solid problem solving and decision making ability.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor and appearance.
• Must be flexible and adaptable to change.
• Ability to build relationships (respect, trust, consensus) and motivate others.
• Encourage and inspire others.
• Knowledge of customer service strategies.
• Solid analytical skills.
• Ability to work independently in a high volume environment.
• Knowledge of Medical Terminology a plus but not required.

Requirements

• High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.