[Hiring] Utility Customer Service Representative @Primary Talent Partners

Role Description

We are seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. A CSR aptitude assessment will be required, and candidates must possess an enthusiasm for learning along with problem-solving, conflict resolution, and math skills.

• Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.
• Handling emergency calls.
• Processing customer move-ins, adds and transfers.
• Processing refunds, compensation requests and changes to accounts.
• Routing escalated customer issues for resolution.
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary.
• Processing order inquiry calls, initiate service orders, and provide service order status updates.
• Assisting customers with credit/payment arrangements.
• Directing customers to the appropriate self-service channels as necessary.
• Meeting individual deadlines, metrics, and team goals.
• Multi-tasking while effectively focusing on priority issues.
• Working cooperatively in a group environment to achieve common goals.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of Customer service experience.
• Computer skills including navigating multiple tabs, windows, and systems.
• Must be able to type a minimum of 60 WPM (Words Per Minute).
• Solid written and verbal communication skills.
• Advanced computer skills including navigating multiple tabs, windows, and systems.
• Required to maintain high speed wired internet access (75mbps download and 15mbps upload) that is hardwired - No Wi-Fi or Satellite Internet.
• Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment and set-up.
• Must have a smartphone to download a VPN app on your personal device.
• Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program.

Requirements

• Typing Test Required: All candidates must complete a typing test to demonstrate the ability to type a minimum of 60 WPM.

Benefits

• Pay: $22.00 - $24.00/hr; W2 contract, no PTO, no Benefits.
• ACA-compliant supplemental package available for enrollment.