[Hiring] US Customer Service Representative @People Partners

Role Description

This is a remote position.

Think of this role as the bridge between curiosity and confidence. As a US Customer Service Representative, you’re not just answering questions—you’re guiding customers through decisions, smoothing out processes, and making every interaction feel effortless. From first inquiry to post-purchase support, you’ll help create a seamless experience that customers actually remember (for the right reasons). If you enjoy solving problems, staying organized across moving parts, and being the calm, reliable voice customers trust—this is your space.

Key Responsibilities:

• Respond to customer inquiries via email, SMS, and CRM platforms.
• Guide customers through product approvals and onboarding processes.
• Provide post-purchase support and issue resolution.
• Manage multiple communication channels simultaneously.
• Coordinate with internal teams and external vendors.
• Create product demos for distributors as needed.
• Maintain accurate records in CRM systems.
• Stay updated on tools, processes, and internal communications.

Qualifications

• 2+ years experience in customer service or related roles.
• Experience handling multiple communication channels (email, chat, SMS).
• Strong problem-solving and customer management skills.
• Ability to work independently in a remote setup.
• Strong organizational and multitasking skills.

Requirements

• Experience using CRM tools (Zoho preferred).
• Experience supporting product-based or digital businesses.
• Experience in fast-paced or scaling environments.
• Exposure to onboarding or approval workflows.
• Experience coordinating with cross-functional teams.

Benefits

• Competitive salary and benefits package.
• HMO coverage and leave credits.
• 100% remote work setup with company-provided equipment.
• Opportunities for career growth and internal mobility.
• Ongoing training and learning opportunities.
• A people-first culture that values collaboration and feedback.
• Fun engagement activities and a supportive team environment.
• Exposure to global clients and international business practices.