[Hiring] Underwriter II – Commercial Lines @Team Focus Insurance Group

Role Description

The Underwriter II – Commercial Lines is responsible for providing high-level service and underwriting support for a portfolio of small to mid-sized commercial accounts, including select high-profile or complex cases. Core responsibilities include:

• Underwriting and processing commercial lines endorsements within assigned authority levels, ensuring compliance with underwriting guidelines.
• Reviewing and managing complex and high-profile accounts, demonstrating advanced knowledge of commercial coverages and risk evaluation.
• Issuing accurate and timely certificates of insurance and endorsements in accordance with client-specific and regulatory requirements.
• Providing expert-level service by responding to policyholder and agent inquiries via phone and email, with attention to detail and resolution follow-through.
• Managing workflow from tasks indexed via email and phone calls, maintaining a timely and organized approach to documentation and follow-up.
• Supporting proactive policy renewals by reviewing account history and identifying opportunities to adjust coverage or add value.
• Collaborating with cross-functional teams to identify and act on opportunities for cross-selling additional lines of coverage.
• Taking a lead role in assisting and mentoring peers, offering training support, process clarification, and sharing of best practices as needed.
• Serving as a go-to resource for escalated service issues, demonstrating sound judgment and customer-centric problem-solving.
• Supporting quality control initiatives by identifying process inefficiencies, recommending improvements, and assisting with audits when required.
• Actively contributing to maintaining client satisfaction scores and service level agreements (SLAs).

Qualifications

• Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states.
• Comprehensive understanding of commercial lines insurance products and risk assessment.
• Proven ability to handle more complex or high-exposure accounts with minimal supervision.
• Strong verbal and written communication skills with a customer-first mindset.
• High degree of accuracy and attention to detail in processing and documentation.
• Proficient in agency management systems (e.g., EZLynx) and CRM platforms.
• Able to lead by example and provide informal peer coaching and support.

Requirements

• Associate or bachelor’s degree preferred.
• 3–5 years of experience in commercial lines underwriting or servicing with increasing responsibility.
• Previous experience working on mid-sized to complex commercial accounts highly desirable.
• Call center or high-volume service environment experience is a plus.

Benefits

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available