[Hiring] Ultrasound Dispatcher @TridentCare

Role Description

Job Requirement is to operate and utilize tools required to complete duties assigned:

• General computer use and operations and office skills necessary to complete assigned tasks properly.
• Control and oversee cases that are properly dispatched and completed, picked up and processed, according to all policies and procedures.
• Review, organize, and distribute all cases using common knowledge of coverage areas.
• Conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis.
• Control full completion of all work assignments that are given, providing assistance to assure completion where needed.
• Complete preparation of daily work assignments, and continue communication throughout the shift, tracking and possible re-routing if necessary.
• Work cooperatively and fully communicate verbally with Area/Regional Management, Logging area, Stat Tracking, Customer Service, Call Center, etc., to ensure case completion throughout the entire shift.
• Accommodate various facility special requests, honor high priority facility orders, expedite urgent cases conducting constant follow-up, and maintain a positive attitude to connect parties to ensure excellent customer service.
• Provide detailed written documentation of issues that occur throughout the shift.
• Conduct mild investigations of situations, or conduct troubleshooting, or oversee immediate handling of unexpected problems.
• Notify Dispatch Manager of any issues that are difficult to control immediately.
• Identify and pursue self-improvement needs, adapt to changes when proposed.
• Perform other duties as assigned, help out when attendance issues arise within the office, maintaining a positive attitude during crises and engaging in daily teamwork with minimal encouragement.
• Provide full assistance of high-volume important phone calls from facilities, phlebotomists, in-house calls requesting dispatch assistance, and employees out in the field.

Qualifications

• Must have a High School Diploma or equivalent.
• Prefer dispatch experience; some medical terminology helpful.

Requirements

• Must pass a drug screen and criminal background check.
• Ability to organize and control multiple tasks at one time in a fast-paced, high-volume Laboratory Dispatch Office setting.
• Ability to handle large volumes of telephone assistance with various departments and connecting personnel.
• Trustworthy and able to work well without total supervision.
• Knowledge of general area logistics and ability to distinguish various locations.
• Ability to utilize various tracking tools to control decisions with minimal confusion.
• Self-motivated, dependable, and competent.