[Hiring] UK Customer & Partner Coordinator @GenePlanet

Role Description

We're hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. You'll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network.

Tasks

What you'll do:

• Patient side (online channel):
  • Convert online enquiries into NIPT sales through warm, consultative phone conversations.
  • Coordinate home phlebotomy and clinic appointments for patients.
  • Be the trusted point of contact for patients from first enquiry through to test results.
  • Respond promptly and empathetically — pregnancy is sensitive territory.
  • Track conversion rates, customer feedback, and experience metrics.
• Partner side (offline channel):
  • Support our growing UK network of clinics, ultrasound centres, and mobile phlebotomy providers.
  • Coordinate test orders, kit logistics, and result delivery between partners and our international laboratory network.
  • Be the operational bridge between UK partners and our global HQ team.
  • Build strong working relationships across the network — these are the people who'll send us volume.
  • Feed insights back to our marketing team — what patients ask, what messaging lands, where channels need sharpening.

Qualifications

• 2+ years in sales, customer service, contact-centre, or healthcare coordination roles.
• A sales-oriented mindset — you enjoy turning interest into commitment over the phone.
• Fluent English with the empathy that pregnancy-related conversations require.
• Strong organisational skills — you'll juggle patients, partners, logistics, and reporting.
• Comfort working independently — this is a remote role with real autonomy.
• A medical, healthcare, or biotech background.
• (nice to have) Some marketing or commercial savvy.

Benefits

• Remote-first — work from anywhere in the UK. Occasional travel to partner sites.
• Competitive base salary + uncapped performance bonuses — clear tiers for sales conversions and operational delivery.
• Direct exposure to commercial leadership — you'll work directly with our UK leadership and our global HQ team. No middle layer.
• Real growth path — as our UK operation scales, this role grows with it. We expect the right person to move into account management, partner success, or commercial leadership over time.
• Truly global environment — work alongside colleagues across 45+ markets worldwide, with direct exposure to insights from markets across Europe, Asia, the Americas, and beyond. English is our working language.
• A mission that matters — you'll be helping pregnant women across the UK access faster, more accurate prenatal screening.
• Equipment and travel covered — laptop, mobile, UK travel budget for partner visits.