[Hiring] Trilingual Customer Service Representative @Guideway Care

Role Description

We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Trilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include:

• Telephone interactions with patients
• Documentation of patient interactions
• Ability to work well with patients and providers to optimize patient care

We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow!

Shift Available: 11:30 AM - 8:00 PM CST

Qualifications

• 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
• 1+ years experience working in a call center preferred
• 1+ years experience working in a medical or healthcare environment preferred
• Previous medical scheduling experience preferred
• Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
• Trilingual in English, Spanish, and Brazilian Portuguese

Requirements

• Excellent customer service skills
• Capable of multi-tasking in a fast-paced environment
• Remain calm and courteous under pressure
• Proficient with computers and navigating web-based applications
• This role requires regular, reliable attendance during scheduled hours
• Ability to handle confidential and sensitive information
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to multi-task using several systems and multiple monitors at the same time
• Proficient with technology, software applications, and phone systems
• Exceptional verbal and written communication skills - positive and proactive

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Flexible Spending Account (FSA)
• Company paid short- and long-term disability
• Employee Assistance Program
• Life Insurance
• Accident insurance
• Other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match