[Hiring] Trial Administrator @Tobii Dynavox

Role Description

The Trial Administrator is responsible for sales support duties. Responsibilities are primarily related to the management of Trials, Solution Consultant demo equipment inventory, Trade Show inventory and data entry and customer support for Tobii Dynavox loan programs. The Trial Administrator also assists with New Sales Hire trainings, events, internal communications and resources as well as special projects.

Key Responsibilities

• Review and process new trial and loan equipment requests
• Active role in Tobii Dynavox Trial Department phone queue
• Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
• Respond to customer inquiries regarding our loan programs
• Enter new customer loan requests into the Order Management database
• Regular follow up on late loans
• Monitor and report monthly trial and loaner transactions
• Assist with distribution and management of SC Demo and Trial inventories
• Assist Intake Team as needed
• Assist with inventory audits and updating database with current inventory locations
• Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
• Perform various other duties as assigned

Qualifications

• High School Diploma; Bachelor’s Degree preferred
• 2 years sales or customer service experience a plus

Requirements

• Interpersonal skills
• Verbal and written communication skills
• Phoning skills etiquette
• MS Office Word and Excel, PowerPoint
• Organization skills
• Customer service orientation
• Able to work at a desk for prolonged periods of time
• Ability to work in a fast paced environment with continual interruptions
• Travel may be required on occasion (1-2 times per year)

Company Description

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Equal Opportunity Employer/AA

Women/Minorities/Veterans/Disabled