[Hiring] TrevorSpace Moderator @The Trevor Project

Role Description

The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires non-standard working hours, with a 5-day workweek that will include at least one weekend day.

In this role, you will see and handle situations involving:

• Violence
• Harm
• Suicide
• Self-injury
• Child sexual exploitation
• Bullying
• Harassment
• Hate speech
• Violent/graphic content
• Sexual solicitation
• Cybersecurity
• Account integrity
• Protection of minors

Additionally, you will be required to work with various law enforcement agencies, as required.

Qualifications

• Experience managing online communities, with a focus on harm reduction & user safety
• Experience with online content moderation
• Experience understanding and implementing online policies related to trust & safety
• Experience submitting reports to law enforcement; NCMEC; and child protective services
• Proven collaborator who approaches all work and interactions with empathy and inclusion
• Proven ability to listen and respond to develop mutual understanding
• Proficiency in spoken and written English

Requirements

• Perform community management tasks and interact with users to help them use TrevorSpace
• Assist with moderation to keep the community fun, safe, useful, and affirming
• Review user content for potential violations of community guidelines
• Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards
• Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation
• Document and share user feedback and suggestions to improve the community
• Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace
• Ensure the timely submission of reports and calls to law enforcement; child protective services; NCMEC; and other agencies as deemed necessary
• Contribute to our critical mission of ending suicide among LGBTQ+ young people
• Continually grow your LGBTQ competency and awareness
• Respond to inquiries that come in within a timely manner
• Work with emergency services to send support to youth in crisis
• Facilitate discussion with users when appropriate
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
• Other relevant duties and responsibilities as assigned

Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs
• Mental health resources, with access to virtual care and a variety of in and out of network options for support
• 403(b) retirement plan with a 3% employer match, vesting over three years
• Generous paid time off and company holidays to rest and recharge
• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii, with provided technology, a home office setup reimbursement, and a monthly internet reimbursement