[Hiring] Travel Insurance Specialist @Xodus Travel Services Inc.

Role Description

The Travel Insurance Specialist is the frontline of Xodus’ customer interactions. They are responsible for selling and servicing travel insurance policies and handling any questions related to the customer’s travel insurance journey, focusing on communicating with our customers in whatever manner they desire. The role requires sales-focused individuals committed to protecting our customers' best interests.

• Provide expert advice, recommendations, and counselling to prospective customers about their travel insurance coverage, customizing insurance solutions to their unique needs.
• Quote and sell policies to customers through an omnichannel contact center solution.
• Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage, addressing concerns and inquiries in a professional manner.
• Service existing customers' insurance products, assisting customers through pre-travel and ongoing travel disruptions, connecting them with medical and claims-related resources.
• Continuous self-development via industry training and other courses.
• Remain up to date with product knowledge in a dynamic environment.

Qualifications

• Accident and Sickness License or RIBO License is preferred.
• Proficiency in a second language (French, Spanish, etc.) is preferred.
• Motivated by a fast-paced, client-focused environment.
• Interest in pushing the status quo and improving processes to better your and your peer's experience.
• Professional verbal and written communication skills.
• Attention to detail.

Benefits

• Competitive salary, health, and dental benefits.
• Flexible work hours.
• 3 weeks vacation to start.
• Paid sick time.
• Career learning and development support.
• A supportive and collaborative work environment.

Company Description

Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world.