[Hiring] Transfer Center Coordinator @Denver Health

Role Description

We are recruiting for a mission-driven Transfer Center Coordinator - Part Time - Remote (Must Reside in Colorado) to join our team!

The Transfer Center Coordinator plays a critical role in supporting the efficient and timely coordination of patient transfers into and out of the hospital. Working under the direction of Transfer Center Nurses, this position assists with:

• Arranging non-medical transportation
• Uploading and managing clinical documentation
• Verifying insurance for in-network coverage
• Completing a range of administrative tasks to facilitate safe and seamless patient transitions

Essential Functions:

• Coordinate and arrange non-medical transportation services (e.g., taxi vouchers, Medicaid cabs, wheelchair transport) for patients during transfers or discharges. (25%)
• Collect, organize, and upload clinical documentation to support transfer requests, provider consultations, and admissions. (25%)
• Assist in the assessment of insurance status and verify in-network coverage to support financial clearance and care coordination. (15%)
• Communicate professionally with internal departments, external providers, transport vendors, and insurance payers. (15%)
• Maintain accurate documentation in the electronic health record (EHR) and transfer tracking systems. (10%)
• Support Transfer Center Nurses in administrative functions and act as a liaison for operational follow-up. (5%)
• Perform other duties as assigned to support overall transfer center operations and patient flow. (5%)

Qualifications

• High School Diploma or GED Required
• Associate's Degree Preferred
• 1-3 years of experience in a healthcare setting, with preference for roles involving coordination, patient access, or clinical support. Required
• 1-3 years of experience in a hospital transfer center, call center, or transport coordination

Requirements

• CMA-Certified Medical Assistant - AAMA - American Association of Medical Assistants Required or
• EMTB-EMT Basic - CO - State of Colorado Required or
• CNA – Certified Nursing Assistant - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities

• Completion of a Medical Assistant (MA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) program required.
• Working knowledge of HIPAA, medical terminology, and clinical workflows.
• Strong computer skills, including experience with electronic health records and Microsoft Office tools.
• Effective communication, organization, and multitasking skills.
• Familiarity with insurance verification, authorizations, and provider network concepts.

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer