[Hiring] Transaction Processing Associate IV @Conduent

Role Description

As a Remote Transaction Processor Team Lead, you will be responsible for overseeing a team of CSRs, acting as the first point of contact for agents to provide support for any concerns or questions they may have.

What You'll Do:

• Monitoring CSR call activity to ensure compliance with call handling procedures and meeting contractual call metrics.
• Guiding Vector policies and procedures to ensure high-quality customer service.
• Handling escalated calls and resolving customer cases professionally and efficiently.
• Conducting weekly team meetings to provide performance feedback and set benchmarks.
• Effectively communicating status updates, system issues, and procedural concerns to management.
• Identifying and mitigating risks related to project profits, including fraud prevention through the review of alerts, reports, and investigations into new account, ACH, wire, and debit fraud.
• Processing and analyzing customer fraud claims according to regulatory guidelines, including NACHA and Visa/MasterCard Operating Rules.
• Monitoring high-risk account activities, such as online banking, wire transfers, ACH transactions, and debit/ATM fraud, ensuring full compliance with regulatory and operational policies.
• Leading and mentoring a team of Fraud Analysts/Investigators to prevent, detect, investigate, and recover fraud cases.
• Ensuring investigations comply with applicable laws, bank policies, and industry standards to minimize legal exposure.
• Conducting root cause analysis to identify emerging fraud trends and advising management on the appropriate response to threats.

Qualifications

• Strong written and verbal communication skills.
• Ability to explain complex information clearly and concisely.
• Excellent problem-solving and conflict-resolution abilities.
• Comfortable working in a structured, high-volume call environment.
• Efficient in navigating multiple systems and researching solutions.
• A passion for helping others and improving team performance.
• Commitment to 100% attendance during the 2-week paid training period.

Requirements

• Must be at least 18 years old.
• High School Diploma or GED required.
• At least 1 year of experience in a call center or customer service role.
• A minimum of 6 months experience in your current role.
• Must pass a criminal background check, credit check, and security fingerprinting.
• Compliance with camera requirements for meetings and training.
• Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• The company will provide all necessary computer equipment.
• Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Benefits

• Full-time employment.
• Hourly Pay rate: $24.00 per hour.
• Work schedule: 8-hour shift between 7:00 AM–5:00 PM (EST), Monday–Friday, with occasional Saturdays as needed.
• Paid training program.
• Comprehensive benefits package (health, dental, vision, etc.).
• Career growth and advancement opportunities.