[Hiring] Training Program Support Specialist @General Dynamics Information Technology

Role Description

Join GDIT as a Medicaid Integrity Institute (MII) Training Support Specialist for a career where your growth is just as important as the mission you support. As a MII Training Support Specialist, the work you’ll do at GDIT will be impactful to the mission of the Centers for Medicare and Medicaid Services (CMS) Healthcare Fraud Prevention Partnership (HFPP). You will play a crucial role in supporting state Medicaid agencies' program integrity efforts as a member of the MII team.

• Support training attendees by managing multiple inquiries simultaneously, prioritize time-sensitive requests, and follow issues through to resolution.
• Collaborate with MII team members to provide responsive help desk support before, during, and after training events, with primary responsibility for MII Portal access and attendee email inquiries.
• Drive attendee satisfaction by providing front-line support to training participants and serve as the primary point of contact for inquiries submitted through the MII training help desk.
• Utilize strong customer service and written communication skills to provide professional, patient, and solutions-oriented support.

Qualifications

• Bachelor's degree in a related discipline or an equivalent combination of education and experience.
• Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles.
• Demonstrated experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems, with the ability to troubleshoot user access issues in real time.
• Ability to track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities.
• Proficiency using Jira (or similar ticketing systems) to manage, track, and resolve help desk requests and incidents.
• Strong customer service orientation, with the ability to manage multiple inquiries simultaneously and navigate time-sensitive requests with accuracy and professionalism.
• Ability to work fully remote while maintaining regular working hours aligned with Pacific Time (PT) to ensure timely support for MII training activities.

Requirements

• Excellent written communication skills, with the ability to craft patient, clear, and solutions-focused responses to training participants.
• Proven ability to collaborate effectively within a remote team environment and provide responsive, high-quality support before, during, and after training events.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.