[Hiring] Trainer, Customer Success @Butler/Till

Role Description

The Trainer, Customer Success is a high-impact position focused on turning performance data into practical learning. The role designs and delivers hands-on workshops and coaching that improve campaign results, enhance the client experience, and increase pipeline conversion through close partnership with Marketing, Sales, and Client Success.

This role is designed for individuals with experience building learning paths, onboarding new employees, measuring impact, and enabling team growth through training. More architect than presenter, the Trainer owns the onboarding and enablement system end to end—building and continually improving it, sequencing live and asynchronous learning, coordinating SMEs and team leads, creating assessments and job aids, managing learning resources, and identifying ownership and curriculum gaps.

The Trainer builds the skills, confidence, and consistent behaviors of the Client Success team across digital marketing, customer service, and consultative sales. They design and deliver role-specific onboarding programs, facilitate ongoing capability building in SEO, paid search, and social/content, and coach client-facing teams to speak credibly about strategy, performance, and next-best actions—accelerating ramp time and increasing client satisfaction.

Qualifications

• Bachelor’s degree in marketing, business communication, or education.
• 10+ years designing and delivering in-person, online, and hybrid training for client-facing roles in digital marketing or sales (SEO, Paid Search, social/content).
• 5+ years working in client-facing roles in customer service or digital marketing.
• Strong communication/coaching skills: active listening, storytelling, and client-ready presentation skills.

• Master’s degree in marketing, business, or education.
• Proficiency in learning management systems (LMS) and virtual training tools.
• Outside sales experience.

Requirements

• Deliver modular training across a range of digital marketing, sales, and client success topics, including individual programs.
• Gather learner feedback and performance data to iterate curricula and close skill gaps.
• Curate and govern the learning library—recordings, job aids, workshops, assessments, system guides, call examples, and source-of-truth locations.
• Design learning materials: Prepare training manuals, e-learning modules, assessments, job aids, system guides, and other instructional resources.
• Facilitate workshops: Lead interactive sessions that promote knowledge retention and practical application.
• Evaluate effectiveness: Use feedback, assessments, and performance metrics to measure training impact and make improvements.
• Create learning and development frameworks and best practices for use across teams.
• Stay up to date on industry trends, adult learning principles, and new training-delivery technologies.
• Own, build, and continually improve the onboarding system.

Benefits

• Compensation range: $70,000-$100,000 based on location, skills, and experience.
• Participation in ESOP (employee stock ownership plan).
• Annual bonus potential.
• Full benefits package, including 100% paid parental leave.

Commitment to Diversity, Equity, Inclusion and Belonging

Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength.

EEO Disclaimer

Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.