[Hiring] Trainee Technical Support Engineer @Enroute

Role Description

Enroute is seeking a Technical Support Trainee to join our team on a project-based engagement. In this role, you will:

• Support day-to-day technical operations.
• Assist in troubleshooting issues and provide first-level support to users.
• Collaborate with cross-functional teams to ensure timely resolution of incidents.
• Contribute to maintaining system stability and user satisfaction.

The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced environment. You are proactive, curious about technology, and motivated to grow your technical skills while delivering high-quality support.

Qualifications

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of Web Development principles and front-end architecture.
• Experience analyzing technical issues in web-based environments.
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting.
• Advanced English level.
• Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Requirements

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus