[Hiring] Trainee Technical Support Engineer @Enroute
Trainee Technical Support Engineer @Enroute
Customer Service
Salary unspecified
Remote Location
Employment Type temporary
Posted 2d ago

[Hiring] Trainee Technical Support Engineer @Enroute

2d ago - Enroute is hiring a remote Trainee Technical Support Engineer. πŸ’Έ Salary: unspecified πŸ“Location: Mexico

Role Description

Enroute is seeking a Technical Support Trainee to join our team on a project-based engagement. In this role, you will:

  • Support day-to-day technical operations.
  • Assist in troubleshooting issues and provide first-level support to users.
  • Collaborate with cross-functional teams to ensure timely resolution of incidents.
  • Contribute to maintaining system stability and user satisfaction.

The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced environment. You are proactive, curious about technology, and motivated to grow your technical skills while delivering high-quality support.

Qualifications

  • 1–2 years of experience in web development or technical support roles (Junior level).
  • Solid knowledge of JavaScript, HTML, and CSS.
  • Basic understanding of Web Development principles and front-end architecture.
  • Experience analyzing technical issues in web-based environments.
  • Ability to read logs and analyze system behavior to identify potential root causes.
  • Strong written and verbal communication skills for clear documentation and issue reporting.
  • Advanced English level.
  • Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Requirements

  • Triage and investigate incoming technical issues and support tickets.
  • Analyze logs, system behavior, and reported symptoms to identify root causes.
  • Reproduce reported issues and validate problems when possible.
  • Detect recurring issues and identify patterns across multiple cases.
  • Document findings, troubleshooting steps, and technical observations clearly and accurately.
  • Escalate issues to Engineering or Senior Support following defined processes.
  • Track issue status and follow up to ensure proper resolution.
  • Support validation of fixes and confirm successful issue resolution.
  • Maintain internal documentation, FAQs, and troubleshooting guides.
  • Participate in training sessions, shadowing, and continuous improvement initiatives.

Benefits

  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
Before You Apply
️
remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Trainee Technical Support Engineer @Enroute
Customer Service
Salary unspecified
Remote Location
Employment Type temporary
Posted 2d ago
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remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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