[Hiring] Trading Support Specialist @Binance

Role Description

This role involves supporting our highest value customers and institutions on Binance’s various products.

• Serve as the point of contact for institutional and VIP customers
• Provide dedicated and prompt support via different communication channels
• Guide VIP customers on integrating and using Binance’s system, including API usage
• Act as the first line of support for account and system-related issues
• Represent VIP customers to internal teams including account, finance, risk, and products
• Collect customer feedback and manage projects for product change requirements
• Provide system and product updates to customers

Qualifications

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes
• Experience in a client manager role, supporting client growth and business development
• Understanding of crypto derivative trading products
• Outstanding problem-solving skills with the ability to resolve issues under high pressure
• Excellent communication skills to facilitate cross-departmental communication
• Able to participate in an on-call rotation, as required by the business
• Bilingual English/Mandarin is mandatory for coordination with overseas partners and stakeholders
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency concepts, e.g., blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g., knowledge of futures

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)