[Hiring] Trade Specialist @Lessen

Role Description

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges. This role will require weekend and/or evening availability. This is a remote position that must live in the United States, and solid HVAC knowledge is required.

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs.
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate.
• Develop and coordinate client and internal initiatives and special projects.
• Serve as a technical and subject matter expert resource for the department and leadership.
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary.
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary.
• Provide support to Trade Representative as required.
• Foster a positive work environment and collaborate effectively with all stakeholders.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Maintain CPD and awareness of trade / industry developments.
• Seek opportunities for continuous process improvement.

Qualifications

• Bachelor’s Degree preferred.
• Relevant trade qualification.
• 3 – 4 years of experience in relevant field or internal promotion from within Lessen.
• Experience working in an FM, retail, buildings environment.
• Demonstrable experience of solving complex trade related technical issues.

Requirements

• Professional Skills:
• Customer Service Skills - Proficient.
• Verbal Communication Skills - Proficient.
• Written Communication Skills - Proficient.
• Teamwork Skills - Proficient.
• Relationship Skills - Proficient.
• Negotiation Skills – Proficient.
• Problem-Solving Skills - Advanced.
• Prioritization Skills - Proficient.
• Role Specific Skills:
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred.
• SME in a specific relevant trade.
• HVAC field experience preferred.

Benefits

• Competitive compensation.
• Health, Dental, Vision, Life, Disability options.
• 401K retirement savings plan.
• Paid vacation, federal and floating holidays.
• Maternity/Paternity Pay.
• Career advancement opportunities.
• All the tools you'll need to be successful.