[Hiring] Tier I MSP Engineer @SWK Technologies

Role Description

SWK Technologies is looking for a dedicated Tier I MSP Engineer to join our team, providing assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions. Your primary responsibilities will include:

• Troubleshooting hardware and software issues
• Performing installations and upgrades
• Assisting clients with any technical queries
• Ensuring customer satisfaction
• Fostering long-lasting relationships with our clients

This role is a range of $50,000-60,000 annually.

Qualifications

• Previous experience in IT
• Previous Call center experience required
• Managed Service provider experience preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Benefits

• Medical, Dental and Vision insurance
• 401k Retirement Plan
• Paid Time Off

Company Description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support.