[Hiring] Tier 1 Scheduler @The IMA Group

Role Description

The IMA Group is hiring Tier 1 Schedulers for upcoming training classes. This full-time role focuses on scheduling medical and psychological examinations and managing inbound and outbound calls in a fast-paced environment.

• Schedule medical and psychological exam appointments
• Manage inbound and outbound calls
• Enter and maintain accurate scheduling data
• Communicate with clients, providers, and internal teams

Qualifications

• High school diploma or equivalent
• 1+ year clerical, call center, or customer service experience
• Strong computer skills

Requirements

• 40 hours per week
• Saturday and Sunday availability required
• Shifts between 8:00 AM – 6:00 PM
• Scheduled 2–3 weekdays in addition to weekends
• Weekdays are not fixed (may include consecutive days such as Wednesday–Sunday)

Benefits

• $16/hour
• Comprehensive health, dental, and vision insurance
• Generous PTO, paid holidays, and a floating holiday
• 401(k) with employer matching
• LTD, STD, FSA, voluntary life & AD&D
• Company-paid life insurance & AD&D
• Paid maternity and paid parental leave
• Tuition reimbursement & student loan repayment assistance (tax-free)

Company Description

The IMA Group is an Affirmative Action/Equal Opportunity Employer.

• Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services.
• Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers, including behavioral health and physical medicine specialty services.
• Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.