[Hiring] Tier 1 Helpdesk Support Specialist @Privateer IT

Role Description

At Privateer IT, we are always looking for talented individuals who thrive on big ideas and bold action. As a seasoned Tier 1 Helpdesk Support Specialist with 1-3 years of experience, you bring a passion for innovation and a commitment to delivering exceptional results. You are driven by outcomes, obsessed with quality, and focused on using innovation as a key driver for client satisfaction and high-performance delivery. Here, you will find the opportunity to grow as a professional in a collaborative, team-oriented environment, where your contributions will have a direct impact on mission-critical projects that make a difference to the citizens we serve.

• U.S. Citizenship with the ability to obtain and/or maintain the security clearance level stated below is required for this specific opportunity. Privateer IT, LLC is unable to sponsor at this time.
• We strongly encourage Military Veterans and individuals with disabilities to apply!

Privateer is seeking an experienced Tier 1 Helpdesk Support Specialist to support the Department of Veterans Affairs (VA). This role provides frontline technical support for an AI-powered clinical intelligence platform supporting the U.S. Department of Veterans Affairs (VA). This position is responsible for delivering high-quality customer service, resolving basic technical issues, and ensuring seamless system access and usability for end users.

Qualifications

• 1–3 years of helpdesk or technical support experience supporting end users
• Active/current VA clearance (required)
• Experience using ticketing systems and documenting support interactions
• Basic understanding of application troubleshooting and user access management
• Strong verbal and written communication skills
• Ability to work in a fast-paced, customer-focused environment
• High School Diploma or equivalent

Requirements

• Experience supporting healthcare or clinical systems (nice to have)
• Familiarity with AI-based applications or SaaS platforms (nice to have)
• Knowledge of VA systems or federal IT environments (nice to have)
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

Benefits

• May include shift-based schedules to support operational coverage
• Remote or onsite work depending on contract requirements
• Must adhere to all VA security and compliance standards

Physical Requirements

• Ability to lift, carry, or move objects up to [specific weight requirement, e.g., 50 lbs]. Requires prolonged standing, walking, or physical activity for extended periods (e.g., up to 8 hours).
• Must have the ability to see small details or distinguish colors and communicate clearly in person, via telephone, or during video teleconferences.
• Ability to talk, listen, and speak clearly on the phone or in video calls.
• Involves performing repetitive tasks, such as typing, data entry, or similar actions.
• Requires the ability to kneel, bend, stoop, or squat regularly.

Additional Functional Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance in alignment with ADA, FMLA, and other federal, state, and local standards.

Accommodation Statement

Privateer IT is committed to providing reasonable accommodations to individuals with disabilities, as needed, to ensure equal access to the application and hiring process.