[Hiring] Territory Representative II @Deckers Brands

Role Description

The Territory Representative is a compassionate solution finder with excellent listening skills. The Territory Representative will support the customer experience department by delivering an elevated customer service experience while providing problem-solving skills for inquiries from assigned sales accounts to resolve customers’ concerns such as product knowledge, pricing, order placement, returns and shipping questions. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customers’ needs.

• Answer inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner
• Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
• Additional order management activities with timely order shipment follow up
• Provide regular reporting to sales teams
• Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders
• Build customer relationships - earn their loyalty and trust by being kind and helpful
• Adhering to department policies regarding wholesale orders processes

Qualifications

• Two to three years of project coordination and customer contact handling utilizing both written and verbal communication preferred
• Bachelor’s degree preferred
• Proficiency with technology and its function as a resource for solving problems
• Proficiency in Microsoft Applications

Requirements

• Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
• Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
• An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
• Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
• Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision
• Comfortable and flexible with changing priorities
• Able to promote strong work ethics – punctual, reliable and responsible
• Highly motivated, a team player and a motivated self-starter

Benefits

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.