[Hiring] Territory Customer Support Manager @John Deere

Role Description

This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio.

As a Territory Customer Support Manager for John Deere Construction & Forestry located in Kansas City, Missouri or Wichita, Kansas you will:

• Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
• Support parts & service sales
• Drive dealer readiness for new product launches
• Build dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes

VISA Sponsorship is NOT available for this position.

Qualifications

• Ability and willingness to travel domestically, up to 75%
• 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service
• 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)

Requirements

• 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge
• 2 or more years of experience with Negotiation and Conflict Resolution processes
• 2 or more years practical experience with John Deere machinery and equipment

Education

• Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline

Benefits

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Salary: $93,324.00 - $139,980.00 + Benefits

Must be 18 years of age or older to apply.