[Hiring] Temporary Customer Service Representative @OLLY

Role Description

Provide world-class service to OLLY’s customers through efficient and comprehensive communication with customers and retailers regarding inquiries and problem resolutions.

• Support and work cross-functionally with Sales team, Finance, and the rest of OLLY’s supply chain.
• Process and efficiently manage the full cycle of customer orders through EDI and Microsoft D365 (ERP), troubleshooting ad hoc issues that arise.
• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders.
• Assist with customer and item data setup.
• Assist with Bills of Materials, managing UPCs creations, and completing customer-specific data hubs (Salsify).
• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations.
• Monitor open orders, available inventory, and aged inventory regularly as dictated by business needs.
• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports.
• Pull together metrics and appropriate KPIs to track customer service-related performance.

Qualifications

• 1-5 years experience in customer service; CPG experience preferred, inventory management preferred.
• Strong business acumen and a basic understanding of warehouse, inventory, and logistics.
• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur.
• Transparent, open/honest communicator – great listener who can read between the lines.
• Fast learner, able to react to changing environments, with strong communication and organization skills.
• Strong Excel skills and math skills.
• Highly organized, detail-oriented, and self-motivated.

Requirements

• Location: Remote, USA
• Hours: Full Time (40 hours a week), 5 months, Contract
• Manager: Customer Service Manager
• Candidates must be authorized to work in the United States without sponsorship.