[Hiring] Temporary Customer Service Professional I @Cambia Health Solutions

Role Description

Temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.

Starting pay range $19.00 - $22.25/hour depending on experience and location. HR will reach out and provide specific information.

This is a non-benefited role. Upcoming start dates include:

• June 15th, 2026
• June 22nd, 2026
• June 29th, 2026

Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

Every day, Cambia’s dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles – listener, problem-solver, investigator, and advocate – all in service of making our members’ health journeys easier and days brighter.

As a CSP, you’ll act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. You’ll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. You’ll advocate for our members, track down answers to tricky questions, and ask for support when you’re stuck.

In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.

Qualifications

• High school diploma or equivalent
• 6 months of customer service call center experience; or
• 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or
• Equivalent combination of education and experience
• Proficient PC skills and an ability to navigate multiple applications while on calls
• Ability to apply mathematical concepts and calculations

Requirements

• Excellent multitasking skills under pressure
• Resilience, patience, and a positive attitude in the face of challenges
• Clear, concise, and empathetic demeanor while responding to inquiries and requests
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs
• Sound decision-making and flexibility in a fast-paced environment
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
• Equally comfortable collaborating with a team and working independently
• Ability to handle sensitive and confidential information with discretion
• Preferred: knowledge of medical terminology and coding
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Benefits

• Competitive pay
• Career growth opportunities
• Flexible and remote options

Company Description

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.

Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.