[Hiring] Telehealth Coordinator Lead @CorVel Corporation

Role Description

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The Telehealth Coordinator Lead assists in daily guidance of their assigned team. This is a remote role but requires residency in Arizona or Virginia. The work schedule for this role is Monday - Friday, with the following shifts available: 1:00 PM - 9:30 PM ET and 4:00 PM - 12:30 AM ET.

Essential Functions & Responsibilities:

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received.
• Responsible for data entry and verification of details in the system for appropriate and timely order submission.
• Provide quality telephonic and email customer service including inbound and outbound messages.
• Identify, analyze, and solve problems outside of standard processes.
• Responsible for research of escalated call concerns.
• Assist in leading and/or managing team.
• Act as a resource for day-to-day questions for assigned team and as backup to management when not available.
• Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed.
• Assist with training of new and existing agents as assigned.
• Provide feedback for performance evaluations and performance management as requested.
• Recommend process changes to improve workflow efficiencies as identified.
• Maintain a sense of urgency and provide timely feedback to agents.
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes.
• Additional duties as assigned.

Qualifications

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel.
• Strong attention to detail with a high commitment to accuracy.

Requirements

• High School Diploma or GED required.
• 3 years of experience in medical data entry and processing preferred.

Benefits

• A comprehensive benefits package is available for full-time regular employees and includes:
• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Description

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).