[Hiring] Tele-Detailing Representative @PharmaCentra, LLC

Role Description

PharmaCentra is seeking a Tele-Detailing Representative to join our healthcare contact center team. This role is ideal for a confident and engaging communicator who enjoys speaking with healthcare professionals and can effectively educate, influence, and build relationships over the telephone.

As a Tele-Detailing Representative, you will conduct outbound telephone outreach to healthcare providers and other key contacts. Using approved product information, scripts, and messaging, you will:

• Educate healthcare professionals
• Answer questions
• Identify barriers
• Address objections
• Encourage appropriate next steps

The goal is to increase product awareness, facilitate delivery of demonstration devices, and generate interest among healthcare locations in stocking the product.

This is a high-volume outbound calling position that requires:

• Professionalism
• Persistence
• Excellent listening skills
• Meaningful conversations while consistently following approved messaging and established processes

What You'll Do:

• Conduct outbound telephone calls to healthcare providers, healthcare locations, and other designated contacts.
• Deliver approved product education and information using established scripts, resources, and messaging.
• Engage healthcare professionals in professional, informative conversations.
• Build rapport and establish productive relationships with contacts.
• Ask effective questions to understand needs, concerns, barriers, and opportunities.
• Respond to questions using approved resources and escalate questions when appropriate.
• Address objections and barriers using approved messaging and established processes.
• Generate interest in the product and encourage appropriate next steps.
• Facilitate delivery of product demonstration devices when applicable.
• Accurately document call outcomes, conversations, follow-up requirements, and other information in the appropriate systems.
• Complete follow-up activities and maintain organized records.
• Manage a high volume of outbound calls while maintaining professionalism and quality.
• Meet established productivity, quality, call activity, and performance expectations.
• Follow all applicable company procedures and project-specific requirements.
• Protect confidential and proprietary information.
• Participate in required training, coaching, and ongoing development.
• Work collaboratively with team members and leadership to achieve program objectives.

Qualifications

• Excellent verbal communication skills and a professional telephone presence.
• Strong active listening and questioning skills.
• The ability to build rapport and establish relationships over the telephone.
• The ability to explain information clearly and confidently.
• The ability to educate and influence through professional conversation.
• Strong objection-handling and problem-solving skills.
• The ability to identify barriers, needs, and opportunities during conversations.
• Strong organizational and time-management skills.
• The ability to manage a high volume of outbound calls.
• Comfort working toward measurable performance goals.
• Strong attention to detail and accurate documentation skills.
• The ability to consistently follow scripts, approved messaging, and established procedures.
• Self-motivation, accountability, and dependability.
• A professional, positive, and team-oriented approach.

Requirements

• Experience in one or more of the following environments may be helpful:
• Pharmaceutical or medical device sales
• Healthcare provider outreach
• Inside sales or telephone sales
• Business-to-business (B2B) sales
• Healthcare call centers
• Medical or pharmacy services
• Provider relations
• Customer engagement
• Lead generation
• Telemarketing or outbound contact centers
• Patient support programs
• Healthcare marketing or education
• Relevant experience is valued, but candidates who can demonstrate strong outbound communication, relationship-building, and objection-handling skills are encouraged to apply.

Remote Work Requirements

• This is a 100% remote position that must be performed within the United States.
• Employees are responsible for providing and maintaining the equipment and internet connection necessary to perform the essential functions of the position.

Minimum Computer & Equipment Requirements

• Windows 10 or Windows 11, 64-bit computer
• Minimum 8 GB RAM
• Quad-core processor or better
• At least 50 GB of available storage
• Second monitor with minimum 1920 × 1080 resolution
• USB noise-canceling headset with microphone
• Webcam
• Keyboard and mouse
• Minimum of two USB-A ports
• Minimum of one HDMI port

Internet Requirements

• Minimum 50 Mbps download speed
• Minimum 50 Mbps upload speed
• Reliable internet connection capable of supporting continuous voice communication and required business applications
• Candidates should be prepared to demonstrate that their equipment and internet connection meet the minimum requirements before beginning employment.

Benefits

• Benefits are available after 90 days of employment, subject to applicable plan terms and eligibility requirements, and include:
• PTO
• Paid holidays
• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Life insurance
• 401(k) with a 100% vested employer match after 12 months

Equal Employment Opportunity

PharmaCentra is an equal opportunity employer. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations. We are committed to providing equal employment opportunities to qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law.

PharmaCentra complies with applicable laws regarding reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. Applicants who require an accommodation during the application or hiring process may contact Human Resources for assistance.

Apply today and bring your communication skills to a healthcare-focused team where every conversation can make a difference. Offer of employment is conditioned upon passing a background check.