[Hiring] Technical Support Representative I @HME Careers

Role Description

HME is currently looking for a Technical Support Representative, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7 PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintain daily logs and records
• Identify and make recommendations for product improvement
• Training will be provided

Qualifications

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in your previous employment
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Requirements

Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors.

Benefits

• Tuition reimbursement
• 3 weeks paid vacation your first year
• Paid holidays
• Medical, vision, and dental coverage
• Pet insurance
• Life insurance
• 401K contributions

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must regularly lift and move up to 10 pounds.