[Hiring] Technical Support Representative @Connex Telecommunications Inc.

Role Description

As a Technical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and resolving their technical concerns. Your assistance will involve:

• Guiding customers through step-by-step troubleshooting procedures via phone communication
• Coordinating the dispatch of a technician to their residence for hands-on resolution

The ideal candidate for this position possesses the following characteristics:

• Hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
• Drives limitless improvement and innovation, while sharing ownership and leading by example
• Supports, values, and respects every team member with open communication, equal opportunity, and positivity

Schedule Availability: Mon-Sun between hours of 7am – 11:00pm (Rotating shifts)

Wage: $17.60/Hour

Office Location: Work from home (In-office work available)

Qualifications

• A passion for helping people
• Stellar attendance and punctuality are a must
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback/coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Comfortable with technology, the Internet, Windows, and competent typing skills
• Ability to successfully employ de-escalation strategies
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer
• Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun

Requirements

• Candidates must be legally able to work in Ontario, Canada
• Candidates should not be convicted of a criminal offense for which a pardon has not been received
• Must have a reliable and consistent internet connection and be able to hard wire the provided work router and PC into their home network
• Successful candidates may be required to provide a picture of their at home work environment that provides:
• An enclosed work area or private work area
• Proper work desk and chair
• Adequate lighting

Benefits

• An amazing team of coworkers and support staff
• A fun work culture that appreciates you
• Ongoing development and career advancement – We promote from within; advance your career through your actions!
• Performance based wage increases every 6 months
• Medical, Dental and Vision Benefits after 6 Months
• All training and equipment will be provided by Connex
• Additional earning opportunities possible for English/French bilingual