[Hiring] Technical Support Officer @Capita

Role Description

The role of the Gas Support Officer is to provide technical information and gas safety advice to all stakeholders and the general public, so that safety standards are maintained and improved, to ensure that Gas Safe Register is promoted throughout the gas industry, associated trades and the general public.

What you’ll be doing:

• Respond efficiently to telephone, written and e-mail enquiries on gas associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally.
• Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.
• Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins to ensure technical accuracy and consistency.
• Provide cover for Technical Officers in other areas as required to maintain Company service standards.
• Constantly review and provide technical information taking into account industry changes and technical standards.

Qualifications

• Minimum of 8 years working experience within the Gas industry.
• City and Guilds / NVQ in gas service engineering.
• Appropriate Accredited Certification Scheme proof of competence (ACS assessments).
• Broad knowledge of gas industry.
• Excellent understanding of health & safety, Building Regulations and other legislation.

Requirements

• Excellent customer service skills.
• Ability to gather data and research for effective decision making.
• Strong prioritising, co-ordination, time management skills and the ability to work under significant pressure.
• A good knowledge and understanding of computer based systems.

Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• A discretionary annual bonus / car allowance or company car – if applicable.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Company Description

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients.

We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.