[Hiring] Technical Support Engineer @AssetWorks Inc

Role Description

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Qualifications

• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills

Requirements

• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to:
  • Database refreshes and upgrades
  • Application errors in test and production environments
  • Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles

Benefits

• Opportunity to shape and support a growing UK presence
• Work on modern cloud-hosted platforms
• Be a key contributor in improving system reliability and customer experience