[Hiring] Technical Support Engineer @bondex
Technical Support Engineer @bondex
Customer Service
Salary $50,000 - $90,0..
Remote Location
Employment Type full-time
Posted YDay

[Hiring] Technical Support Engineer @bondex

YDay - bondex is hiring a remote Technical Support Engineer. πŸ’Έ Salary: $50,000 - $90,000 per year πŸ“Location: Taiwan

Role Description

We are looking for a Technical Support Engineer to join a leading DeFi company.

  • Act as Level 2 support, providing timely and accurate feedback to customers (toB and toC) or client service team on technical issues/enquiries.
  • Investigate technical issues raised by clients, perform analysis by looking into logs, and provide proper recommendations.
  • Produce reports of issues and classify the urgency of service incidents, escalating to the necessary teams.
  • Contribute to educating or supporting client services teams to improve client response.
  • Document work-arounds for known technical issues and define the framework of the documentation process for product changes.
  • Bring the client voice to internal teams, collect context information of issues, record info in Jira, and raise it to the Dev Team for further analysis or bug fixes.
  • Operate autonomously in a results-driven environment, requiring critical thinking and organization.
  • Engage in micro-interactions with industry partners, thought-leaders, and community members.

Qualifications

  • Strong communication and collaboration skills.
  • Experience using multiple channels for communication, including JIRA, Zendesk, and Telegram.
  • Development capabilities, with mastery of at least one programming language (C++, Java, Python, JavaScript, etc.).
  • Familiarity with RESTful and Websocket protocols.
  • Experience with monitoring & troubleshooting tools, including Linux Shell Script, SQL, ELK (Kibana), and Grafana.

Requirements

  • Ability to guide clients in implementing their trading programs with our API.
  • High level of engagement and passion for working in a dynamic and complex industry.

Benefits

  • Opportunity to work in a leading DeFi company.
  • Engagement in a dynamic and evolving industry.

Hiring Process

  • Screening
  • Assessment
  • Offer
Before You Apply
️
remote Be aware of the location restriction for this remote position: Taiwan
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support Engineer @bondex
Customer Service
Salary $50,000 - $90,0..
Remote Location
Employment Type full-time
Posted YDay
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 150,000+ Remote Jobs
️
remote Be aware of the location restriction for this remote position: Taiwan
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 150,000+ Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 150,000+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later