[Hiring] Technical Support Engineer @Composio

Role Description

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.

Most "support" roles end at "I filed a ticket for engineering." That's not this role. You take the ticket, reproduce it, find the bug, write the fix, get it reviewed, and ship it. When a customer is down at 2am Pacific, you are the one in the Slack channel, not waiting for an engineer to wake up. Half the job is sales adjacent, talking to prospects who hit a sharp edge during evaluation, and converting "this looks broken" into "this is fixed and you should keep building."

What You'll Do?

• Own the customer support queue end to end: triage, reproduce, fix, ship, close.
• Write code daily: TypeScript and Python. Small fixes, integration tweaks, SDK patches, whatever the ticket needs.
• Run the bridge between customers and engineering: file the right GitHub issue, advocate for the right priority, and don't escalate things you can fix yourself.
• Jump into pre-sales conversations when a prospect hits a technical wall: unblock them in real time, then feed the friction back into product.
• Write public docs and troubleshooting guides for the issues you keep seeing: every recurring ticket should turn into a doc that prevents the next one.
• Own customer health for the accounts you support: if a customer goes quiet after a bad bug, you reach out.
• Dogfood Composio to automate ticket triage, customer comms, and your own runbooks.

Qualifications

• Core technical support or developer support.
• Experience in deeply technical support at a dev tools, infra, or API company.
• Ability to ship code that goes to production, not just internal tickets.
• Ability to read a stack trace, a curl request, and a log line to triangulate the bug.
• Customer facing experience.
• Ability to run a live debugging call with a senior engineer on the other side and keep their trust.
• Comfortable doing a mix of support, sales adjacent conversations, and customer success outreach.
• AI native: experience building with language models.
• Use of LLMs to accelerate triage, repro, and writing fixes.
• Strong writing skills: ability to write docs well and explain complex ideas clearly.
• Human: ability to build trust and admit what you don't know.
• Timezone: based in North America in PST or EST hours.

Requirements

• Background as a backend or full stack engineer who pivoted into customer facing work, or vice versa.
• Prior on-call rotation experience.
• Contributions to a major open source project.
• Experience starting companies or building large side projects.