[Hiring] Technical Support (Email Marketing) for Digital Marketing Company @ltvplus

Role Description

Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

Qualifications

• At least 1 year experience in Digital Marketing
• Software/platforms required: Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack
• SaaS email marketing platform troubleshooting (specific to email and website marketers)
• Knowledge in Email Marketing Basics Experience
• Working/editing comfortably with Excel/CSV or other data files required
• Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning
• Natural aptitude for following listed protocols prior to escalation
• Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads
• Proactive initiative on multiple product features
• Strong typing skills, strong English grammar required (email, chat messaging, no voice)
• Comfortable with Google Translate
• Nice to have: Compliance and/or fraud background

Requirements

• Support Hours: HOOP: 3a-3p PT, Mon-Fri and 6a-3p PT, Sat-Sun
• Training duration is 8 hours
• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection
• A quiet, cozy workspace to handle calls and chats
• Flexible with work schedule

Benefits

• Opportunity to deliver top-tier service in a fast-paced and supportive environment

Company Description

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.