[Hiring] Technical Support Customer Expert II @Teleperformance

Role Description

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment.

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Qualifications

• Professional/university degree
• Approximately 1-2 years of practical professional experience in a particular area

Requirements

• Ability to respond to a high volume of low complexity technical inquiries
• Proficiency in providing responses based on pre-determined scripts
• Capability to recommend alternative products or services
• Ability to work independently and continuously improve processes

Benefits

• Environment where employees feel valued, inspired, and supported
• Commitment to a healthy work-life balance
• Culture of inclusion and diversity

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

We cultivate lasting client relationships and make positive contributions to our local communities.

Teleperformance is an Equal Opportunity Employer.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.