[Hiring] Technical Support Analyst @Terex Corporation

Role Description

The Technical Support Analyst will provide TIER I support to our customers and assist our Support Services Group as needed in a professional manner. Assist in the setup, configuration, and support of hardware/software.

• Assist the Support Services Group with troubleshooting and problem resolution.
• Assist in the installation and configuration of Soft-Pak’s software.
• Assist in the installation and configuration of 3rd party tools and utilities.
• Be available by cell if assistance is required by the Support Services Group or another department, outside of regular work hours.
• Create basic documentation for standard tasks that are performed regularly.
• Manage password updates and changes for our customers.
• Learn and assist with basic IBM Iseries issues.
• Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures.
• Maintain and increase personal knowledge on applicable products and applications via training, documentation and personal research.

Qualifications

• Basic Windows, Microsoft, and PC troubleshooting skills are required.
• Excellent Customer Service and strong communication skills are preferred.

Requirements

• Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.
• Expresses thoughts clearly, both orally and in writing, using good grammar.
• Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.
• Listens to understand input, feedback and concerns.
• Provides complete information in an open, honest and straightforward manner.
• Responds promptly and positively to questions and requests.
• Works with other employees willingly and in a spirit of cooperation and teamwork.
• Identifies and communicates suggestions for work improvements.
• Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description.

Benefits

• Competitive salaries.
• Advancement opportunities.
• Full range of benefits, including paid vacation, 401(k), medical, dental, and vision.