[Hiring] Technical Support Analyst @Yuno

Role Description

We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.

• Build and maintain real-time monitoring systems.
• Respond to critical incidents.
• Work alongside backend teams to diagnose and resolve issues fast.
• Protect the reliability our clients depend on.
• Adapt, grow, and bring fresh ideas to improve operations.
• See ambiguous situations as opportunities.

Qualifications

• Fluent in English, Spanish & Portuguese (written and verbal).
• 1+ year of experience in technical support, NOC operations, or a similar role.
• Basic knowledge of monitoring tools and alerting systems.
• Basic coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration or connectivity issues.
• Strong analytical and problem-solving mindset.
• Customer empathy and a service-oriented approach.
• Comfort working in fast-paced, high-stakes environments.
• Eagerness to learn new tools, systems, and technologies.

Requirements

• Implement and maintain a robust real-time monitoring system.
• Provide Level 1 support to clients.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes.
• Analyze recurring issues and propose data-driven improvements.
• Ensure continuous operational coverage with well-structured shift handovers.
• Participate in small development activities.
• Identify gaps in current tools and workflows.

Benefits

• Competitive Compensation.
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment.
• Stock Options.
• Health Plan wherever you are.
• Flexible Days Off.