[Hiring] Technical Support Advisor L2 @CNX

Role Description

Experience the power of a game-changing career. Are you passionate about technical support and delivering outstanding customer experiences? As a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a global, industry-leading brand.

Career growth and personal development: We'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment.

What you will do in this role

• Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
• Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
• Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
• Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.
• Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
• Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.

Qualifications

• At least 3 years of experience in a customer service or technical support environment.
• Native or fluent English and proficient Spanish.
• Background in cycling, mechatronics, mechanical systems, or a related technical field.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
• Excellent communication, organization, and time management skills, with availability to travel occasionally when required.

Requirements

• Full-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00.
• Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus.
• Remote anywhere from Spain.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses.

Benefits

• Experience the best version of you!
• If you're passionate about technology, enjoy solving technical challenges, and want to make a real impact on the customer experience, we'd love to hear from you. Apply today!

Company Description

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.