[Hiring] Technical Support Advisor @TDS Telecom

Role Description

TDS Telecom is currently seeking Technical Support Advisors to join our team. This is a 100% remote work from home position in any of the 40+ US states in which TDS has a presence. We will provide the equipment!

As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing assistance to those customers who have flagship, premium, and legacy products. You should be highly technical and customer-focused to deliver exceptional customer service.

• Starting Pay: $18.50
• Shifts for this position will be required to work Saturday and/or Sunday.
• Start date: July 6th, 2026
• 5 weeks of paid remote onboarding and training Monday-Friday from 8:00am-4:30pm CST
• Starting shift times will vary with many having late evening hours (additional $1 for shifts starting after 11am)
• Perfect attendance during a 5-week onboarding/training is expected to support your success.

Responsibilities

• Provide first contact support for small & large business voice, video, data, and premium commercial product issues.
• Demonstrate exceptional customer service skills to exceed customers’ expectations and minimize escalations.
• Provide a higher level of service to commercial customers by engaging other departments on behalf of the customer.
• Assist customers with Internet configurations and settings.
• Answer calls in a "Virtual Call Center" environment, generating trouble tickets and updating them as needed.
• Interface between customers and technicians by gathering required information and documenting it in a trouble ticket.
• Diagnose, troubleshoot, and resolve customer troubles efficiently.
• Maintain knowledge of relevant TDS product offerings and technology.
• Respond, troubleshoot, and generate trouble tickets for various product issues.
• Educate customers to reduce repeat calls.
• Defuse high tension situations by demonstrating empathy and proposing alternatives.
• Work off-line tasks in Right Now Web and/or in chat assigned to the Customer Repair Advisor Support Team.
• Participate in project team initiatives and subject matter expert tasks.
• Assist management with technical training.
• Respond to customer inquiries via various channels.
• Provide recommendations for Knowledge Base and process document enhancements.
• Regular attendance and promptness are essential functions of this position.
• Contribute to overall process improvement by providing feedback to management.

Qualifications

• 1+ year customer service, help desk, troubleshooting, or call center experience.
• Must follow the TDS attendance guidelines to meet business needs.
• Encouragement to apply even if unsure about alignment with other qualifications.

Benefits

• Medical, Dental, Vision coverage starting on day 1 of employment.
• Excellent 401k plan (100% matching on 3%, 40% matching on 2%).
• 3 weeks of vacation time and 2 weeks of sick time, accruing from the first day.
• Discounts on TDS services.
• Tuition assistance after working with TDS for 1 year.
• Life Insurance.
• Generous Vacation & Paid Sick Leave.
• Seven Paid National Holidays & One Floating Holiday.
• Paid Parental Leave (6 weeks after 12 months of employment).
• Adoption & Surrogacy Assistance.
• Employee Assistance & Wellness Programs.
• Short-Term & Long-Term Disability for associates working 30 or more hours per week.
• TDS Service Discounts.
• Education Assistance.
• Paid Volunteer Time.