[Hiring] Technical Success Manager @Snyk

Role Description

Snyk is a developer security platform that empowers developers to build fast and stay secure. We’re looking for an empathetic and curious Technical Success Manager (TSM) to join our Customer Experience Organization. You will be the technical champion for a large portfolio of customers, helping them embed security into their development workflows and achieve their DevSecOps goals with the Snyk Platform.

You’ll be a trusted advisor at scale, using data-driven insights to help hundreds of customers unlock business value and drive transformative change through programmatic, high-impact engagements.

What you'll do:

• Champion Customer Success at Scale: Support and execute on engaging, scheduled sessions focused on technical and business outcomes, ensuring every customer in your portfolio realizes increasing value from Snyk.
• Promote Scalable Adoption: Engage in innovative adoption programs that equip new customers to achieve their security goals quickly and efficiently.
• Cultivate a Community of Experts: Lead dynamic one-to-many engagements, including technical workshops, office hours, and best-practice webinars that foster a strong user community.
• Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
• Build a Library of Success: Create and curate high-quality technical resources like tutorials, best practice guides, and videos that empower customers to self-serve and succeed independently.
• Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback from your customer base to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.

Qualifications

• 5+ years in a customer-facing technical role like customer success, solutions engineering, or technical account management.
• Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops.
• A genuine passion for technology and a desire to learn about AI, developer workflows, and Application Security.
• Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode).
• Understanding of SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.
• The ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.
• Superb time-management skills with the ability to manage competing priorities in a high-volume environment.
• Experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.

Requirements

• Experience as a developer or with coding and Agentic AI systems.
• A deep-seated curiosity that drives you to understand how technology works, and you love helping people "get it”.
• Hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).
• Experience with scripting or digital program transformation.
• Relevant certifications such as CISSP, CISM, or Security.

Benefits

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from-home allowances, in-office perks, and time off for learning and self-development.
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers.
• Health benefits, employee assistance plans, and annual wellness allowance.
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances.