[Hiring] Technical Onboarding Specialist @RocketRez

Role Description

The Technical Onboarding Specialist is a technically grounded, customer-facing role focused on configuring and delivering the RocketRez platform for clients across the tourism and attractions industry.

Location: This role is based in Canada (Remote).

Key Responsibilities:

• Collaborating with Sales and Technical teams to deeply understand customer requirements and configuration needs.
• Building RocketRez solutions within RocketOffice, including financial setup, ticketing, scheduling, rates, venue/capacity, memberships, upsells, events, retail, F&B, email/SMS, OTAs, and more.
• Acting as a trusted technical advisor, guiding customers on how to best leverage the platform to achieve their business goals.
• Partnering with customer stakeholders to integrate the platform with third-party solutions such as payment gateways, CRMs, and marketing tools.
• Independently managing assigned implementation projects from planning through completion, including stakeholder coordination, risk identification, and status reporting.
• Documenting each customer’s solution in detail so future support can understand why configuration decisions were made.
• Communicating proactively with customers throughout the configuration process to obtain feedback and approval.
• Identifying and driving process improvement initiatives that streamline the implementation program.
• Working cross-functionally with Product, Engineering, Support, Customer Success, and Training to develop and deliver solutions.

Qualifications

• 3+ years of experience in B2B SaaS customer configuration and/or implementation.
• Strong technical skills, including working knowledge of HTML, CSS, JavaScript, and API integrations.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Ability to manage multiple complex projects simultaneously and independently.
• Proactive, self-starting mindset with a drive to exceed expectations and solve problems creatively.
• Accountability, humility, and a team-first approach.

Benefits

• Competitive salaries and benefits.
• Generous paid time off because we know a healthy work-life balance is key.
• Retirement benefits, health insurance, and supportive parental leave.

Company Description

At RocketRez, we believe People Come First, and that includes every team member. We’re building an environment where each person is empowered to do their best work by fostering connection, development, and a little fun.

• We have team members located in Canada, the U.S., and Ecuador.
• Diversity adds value to everything we do; we hire from and for a wide range of backgrounds to bring unique perspectives to our team.

• Our Core Values:
• Win with Integrity
• Honest Dialogue Always
• Assume Positive Intent
• People Come First
• Continuous Improvement Mindset
• Teamwork Drives Results

We are beyond excited that you are interested in joining our team and can’t wait to meet you!