[Hiring] Technical Field Service Representative @Stryker

Role Description

As a Field Service Representative in the Instruments, Communications and Endoscopy business, you will play a vital role in surpassing our customer expectations by providing our customers with the best equipment and service. This role covers the territory in Greater Toronto Area.

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
• Communicate opportunities to fulfill additional customer needs with the appropriate Stryker personnel for follow up.
• Provide post-sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations and deliveries.
• Complete all required administrative tasks including necessary paperwork and track product support solutions.
• Maintain an accurate inventory of Stryker equipment, service parts, tools.

Qualifications

• Post-Secondary Diploma required
• Demonstrated time management skills, ability to manage multiple functions and adhere to deadlines
• Outstanding driving record
• Eligibility to work in healthcare environment and to travel to USA

Requirements

• University Degree Preferred
• Related technical experience in field
• Background from a Technical School in Mechanical, Electronics or Electrical Background
• Lean Six Sigma experience an asset
• Bilingual (French and English) an asset

Benefits

• Canada Pay Ranges: $69,000 - $92,000 CAD Annual
• Canada, Burnaby: $74,900 - $99,800 CAD Annual
• Travel Percentage: 30%