[Hiring] Technical Customer Success Manager (Creator Economy) @Passion.io

Role Description

This role involves guiding customers through the build process to ensure smooth app launches and long-term stability.

• Manage a portfolio of ±45 creators, primarily US-based
• Troubleshoot complex platform configurations
• Review integrations and automation logic
• Advise on backend setup to support scale
• Diagnose root causes behind feature friction
• Guide creators through technical implementation decisions
• Partner with Product on advanced use cases
• Translate technical possibilities into clear action
• Escalate technical blockers with structured documentation
• Ensure adoption of SDK updates or platform changes

Qualifications

• At least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
• Experience supporting SaaS or app-based platforms
• Confidence discussing APIs, integrations, automation logic
• Ability to manage multiple concurrent launches
• Strong written documentation skills
• Structured, analytical, and calm under ambiguity

Requirements

• Experience in no-code / low-code ecosystems
• Comfort with provisioning profiles, certificates, metadata
• Understanding of backend logic
• Ability to support Apple App Store / Google Play submissions
• Enjoy diagnosing systems rather than reacting emotionally
• Thrive in fast-moving product startup / scale-up environments

Benefits

• Fully remote freedom (work from wherever)
• Global Gatherings - Meet the team IRL in epic locations
• Career Growth - Actual Career Coaching, training, and conferences on us
• Autonomy with impact - your thinking directly shapes how creators build and scale
• Tech Gear Budget - Because high-performance systems start with yours
• 24 paid vacation days + 10 “Celebration Leave” days
• Paid Parental Leave - Because family first, always