[Hiring] Technical Customer Success Manager @Antavo

Role Description

We are looking for a Technical Customer Success Manager to manage and grow relationships with Antavo customers across the EU region. This role is focused on long-term customer success, platform adoption, value realization, and strategic partnership. You will act as a trusted advisor to customers, helping them achieve their loyalty goals, adopt the Antavo platform successfully, identify risks, and uncover opportunities for growth.

Your main responsibilities include:

• Manage and grow relationships with Antavo customers across the EU region
• Act as the main Customer Success point of contact after implementation and throughout the customer lifecycle
• Build and maintain strong relationships with customer stakeholders, including marketing, CRM, loyalty, digital, product, technical, and executive teams
• Understand each customer’s business goals, loyalty strategy, success metrics, platform usage, and adoption needs
• Develop a strong working knowledge of the Antavo platform, including loyalty capabilities, configuration logic, workflows, integrations, customer use cases, and product releases
• Guide customers on how to use Antavo effectively to achieve their loyalty and business objectives
• Lead regular customer meetings, success planning sessions, Executive Business Reviews, and strategic check-ins
• Travel across the EU region when required, approximately 30-40%, to meet customers in person
• Conduct ad-hoc success planning sessions, strategic workshops, and customer alignment meetings when needed
• Proactively identify customer risks, blockers, adoption gaps, and opportunities for improvement
• Monitor customer health, adoption, satisfaction, engagement, and value realization
• Support renewal and expansion conversations by identifying customer value, risks, and growth opportunities
• Act as a bridge between customers and internal teams such as Product, Support, Professional Services, Implementation, Sales, Marketing, and Customer Engineering
• Capture and share structured customer feedback internally to improve customer outcomes and product understanding
• Help improve Customer Success processes, playbooks, reporting, customer health tracking, automation, and internal workflows
• Use AI tools where relevant to improve productivity, customer communication, reporting, insights, and process automation
• Continuously deepen product, domain, customer, loyalty, and SaaS knowledge

Qualifications

• Proven experience as a Customer Success Manager, Client Success Manager, Account Manager, or similar customer-facing role in a B2B technology SaaS company
• Strong experience working with technology SaaS products
• Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, renewals, and expansion
• Experience managing mid-market or enterprise customers
• Ability to learn technical SaaS products quickly and develop strong platform knowledge
• Ability to translate customer business goals into product adoption, platform usage, and success plans
• Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust
• Strong stakeholder management skills across both business and technical audiences
• Strong problem-solving skills and a structured, proactive mindset
• Commercial awareness and the ability to identify customer risks and growth opportunities
• Strong ownership and task prioritisation skills across multiple customers
• Willingness and ability to travel approximately 30-40% across the EU region for customer meetings, Executive Business Reviews, workshops, and ad-hoc success planning sessions
• Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations
• Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned
• Comfortable working in a remote, international SaaS environment
• Must already be based in the EU region and legally able to work there

Requirements

• Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology
• Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle
• Experience working with retail, fashion, beauty, hospitality, travel, grocery, or consumer brand customers
• Experience running Executive Business Reviews, success plans, customer workshops, or strategic planning sessions
• Experience improving Customer Success processes, playbooks, dashboards, feedback loops, or automation workflows
• Experience working with configurable SaaS platforms, technical teams, integrations, APIs, or customer implementation projects
• Familiarity with e-commerce platforms such as Shopify and marketing CRM/automation platforms such as Salesforce, Oracle, or Emarsys

Benefits

• The opportunity to quickly advance in your career
• AntavoCare health insurance benefit
• International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact
• You will have a strong team around you to support you in reaching your goals