[Hiring] Technical Customer Success Manager @PostHog

Role Description

Help us to increase the number of successful products in the world!

You'll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Your responsibilities include:

• Building relationships with your users.
• Owning their feedback and making sure it gets to the wider PostHog team.
• Investigating technical issues.
• Being super responsive to their Slack messages, support tickets, and emails.
• Monitoring product usage and revenue data to ensure customer health.

This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets.

Qualifications

• Technically capable.
• Strong customer focus.
• Able to work at scale.

Requirements

• Comfortable reading (and sometimes writing) code.
• Understanding of product teams and their collaboration.
• Experience with similar technologies (developer tools, product analytics, etc.) is a plus.
• Previous experience in a Pre-sales or Technical Account Manager role is beneficial.

Benefits

• Full-remote and globally distributed work environment.
• Compensation calculator available for salary expectations.
• Paid day of work during the interview process.

Company Description

We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. We started with open-source product analytics and have since shipped more than a dozen products, including:

• A built-in data warehouse for querying product and customer data.
• A customer data platform for easy data transfer.
• PostHog AI, an AI-powered analyst for product questions and custom SQL queries.

We are focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

Things we care about:

• Transparency in our processes and decisions.
• Autonomy for team members to choose their work.
• Shipping fast with small, efficient teams.
• Time for building with a focus on async communication.
• Ambition to solve big problems.
• Being weird as a competitive advantage.