[Hiring] Technical Client Services Representative @Sapiens

Role Description

The Technical Client Services Representative will provide basic explanations to clients regarding software use, navigation, reporting, and other technical operations. Responsibilities include:

• Troubleshooting client issues.
• Offering technical assistance and ensuring proper handling, follow-up, and documentation.
• Delivering client training sessions on product functionality and best practices, either individually or in small groups.

Qualifications

• One to three years experience with computer systems, programs, and customer service/help desk.
• Knowledge of specialized or technical terminology related to assigned product lines.
• Proficiency with Windows operating systems and Windows Office software.
• Excellent written and oral communication skills.
• Ability to explain technical concepts clearly to varied audiences.
• Experience in client training or user education preferred.

Requirements

• Detail-oriented with effective oral and written communication skills.
• Strong organization skills; able to work on multiple tasks and meet deadlines with accuracy and efficiency.
• Willingness to work extended hours to meet project deadlines.
• Ability to communicate effectively to a diverse range of audiences and settings.
• Positive attitude, self-motivated, flexible, and a team player.
• Ability to maintain the integrity of confidential business information.
• Comfortable leading virtual and in-person training sessions, adapting content to the audience’s skill level, and following up to confirm understanding.

Education, Certifications and Training

• High School diploma at a minimum; AA or BA degree in computer sciences is preferred.
• Proficiency with SQL, Terminal Services, Citrix, and manipulation tools.
• Knowledge of Sapiens products and systems; working knowledge of the financial services industry is appreciated.

Physical Conditions and Requirements

• Ability to hear and communicate clearly, orally, and in writing.
• Capable of using a keyboard effectively.
• Frequently required to sit for long periods of time, stand, and walk.